Core Competencies

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Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; Sets high standards; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves goals; gets things done – delivers on promises, and is clear on setting and managing expectations. 
 

Formulates Strategies and Concepts: Works strategically to achieve organizational goals; Sets and develops strategies; Identifies and develops positive and compelling visions of the organization’s future potential; Devises effective change initiatives. 

Planning & Organization: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritizes tasks and resources, establishes milestones and sets realistic expectations of self and others. 

Presenting & Communicating Information: Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience; Projects credibility. 
 

Adaptability & Flexibility: Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behavior successfully in response to change. Responsible for leading change, and bringing teams along successfully. 

Entrepreneurial & Commercial Thinking: Keeps up to date with competitor information and market trends; Identifies business opportunities for the organization; Demonstrates financial awareness; Controls costs and thinks in terms of profit, loss and added value.

 
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. 

Planning: Accurately scopes out the length and difficulty of tasks and projects: sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. 

Dealing with Paradox: Flexible and adaptable when facing tough calls; can act differently depending upon situation; is seen as balanced despite the conflicting demands of the situation. 

Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which ideas and suggestions will work; has a sense about managing the creative process; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

 
Leading People and Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work. Provides guidance, mentorship, direction and accountability, and holds people accountable to deadlines and expectations. 

Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. 

 

Relating & Networking: Establishes good relationships with peers, stakeholders, customers and staff; Manages conflict; Uses humor appropriately to enhance relationships. 

Persuading & Influencing: Makes a strong personal impression on others; Gains clear agreement and commitment from others by persuading, convincing and negotiating; Promotes ideas. 

Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging the relationships; can be both direct and forceful as well as diplomatic; gains trust quickly; has a good sense of timing. 

Composure: Is cool under pressure; does not become defensive or irritated; is mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected ; doesn’t show frustration when resisted or blocked ; is a settling influence in a crisis. 

Political Savvy: Can maneuver through complex political situations effectively/quietly; sensitive to how people and organizations function; anticipates land mines and plans accordingly; views corporate politics as a necessary part of organizational life and adjusts to that reality; maze-bright person.